Purpose of the job:
Customer satisfaction by setting up the KPI by process and monitoring the service providers; Service expansion and product awareness.
Key Objectives:
The successful applicant is responsible for maintaining & developing the service by achieving the company's quality of service objectives and to ensure the efficiency of internal control system and compliance with company's service level.
Position Responsibilities:
The successful applicant is responsible for managing customer service team:
Complaint Management: Establish a field service network of independent and authorized service centers (ASC) and provide a reliable, convenient method to resolve product defects complaints by customers.
Voice of Customer (VOC): Increase customer satisfaction and reinforce product image through quick and accurate service delivery.
According to feedback from Technical Support and operation support, prepare improvement plan for ASC/CSP network
ASC/CSP performance evaluation.
Daily / Monthly operation monitoring and audit.
Prepare KPI improvement activities.
Maintain positive service image by delivering world class services.
Minimize loss by improving the efficiency of ASC's
Job Details
| Date Posted: | 2013-03-14 |
| Job Location: | Amman, Jordan |
| Job Role: | Customer Service |
| Company Industry: | Sales; Customer Service |
| Joining Date: | 2013-05-31 |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Jordan |
| Degree: | Bachelor's degree / higher diploma |
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