Responsibilities
1. To patrol all areas of the hotel, and the outer perimeter, with a view to identifying any threats to the safety and security of hotel guests, associates or property. Pay particular attention to:
a) Health and Safety risks. Note any condition that might constitute a risk to the health and safety of guests, associates or visitors. Rectify the situation if possible; otherwise report it to the appropriate department for action. Record the action taken in your patrol report.
b) Check that all fire equipment is in place and in working order.
c) Ensure that the doors to the stores, offices and plant rooms are closed and locked when not in use. Ensure that guestroom doors are not left open without valid reason.
d) In public areas, ensure that guests' property (handbags, coats etc) is not at risk, and advise guests accordingly. Attempt to locate the owner of any unattended property. Be aware of the possibility of explosive/incendiary devices.
e) Politely challenge any persons who seem to you to be suspicious in any way. Ensure that anyone without legitimate business in the hotel leaves the premises.
2. Respond to any allegation of a criminal offence committed in the hotel. Speak to the person reporting the offence, and any witnesses, and make written notes of all relevant particulars. Make any further enquiries you consider necessary to confirm whether or not an offence has been committed, and, if so, to identify the culprit(s). Request police assistance if you feel that this is necessary, and in any case if the victim wishes this to happen. Make a written report of the incident to be submitted to the Loss Prevention Supervisor in his absence, to the Resident Manager.
3. Respond to any disorderly or violent behaviour in the hotel. Any person persisting in disorderly behaviour should be removed from the premises. Request police assistance if necessary.
4. Respond immediately if your pager indicates a fire alarm, bomb alert or hold-up alarm. Follow detailed procedures in department SOPs.
5. When dealing with guests, visitors or other associates, display hospitality skills appropriate to a five-star hotel. Guests will see you as a representative of the hotel, and not necessarily as a Loss Prevention officer, and will come to you with questions and problems which may not be of a security nature. Ensure that your knowledge of the hotel is such that you are able to deal with guest questions and problems. Your attitude towards other associates should be such that they are encouraged to report suspicious incidents to you and speak freely to you on matters affecting security.
6. As a trained first aider, respond immediately to any request to render first aid to any person on the hotel property.
7. In rotation with other Loss Prevention officers, carry out the security element of induction training for new starters in accordance with written notes provided.
8. If requested, provide 15-minute training to other departments on security related matters.
9. Be able to open guestroom safes using the equipment provided.
Job Details
| Date Posted: | 2013-03-18 |
| Job Location: | Amman, Jordan |
| Job Role: | Support Services |
| Company Industry: | Hospitality/Tourism/Travel |
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