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Responsibilities
1. Be able to read a BEO and know how to complete a setup.
2. Set tables in assigned area (or check to see that they have been set) correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean unspotted silverware, clean china with no chips or cracks; clean unspotted glassware. Properly clean and fill table complements (salt and pepper, sugar, bread baskets, etc.).
3. Work safely and courteously at all times.
4. Know the menu for each function served and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served.
5. Keep station neat and clean during service. Constantly patrol assigned station, exchanging ashtrays, refilling water and coffee, removing service items and condiments per established policies and procedures. Check on the guest.
6. Use proper in-room clearing and aisle tray break-down procedures.
7. Return all reusable table complements and condiments to be cleaned and refilled.
8. Assist the Captain or Maitre d' in breaking down buffet or other special food service tables and equipment.
9. Set-up, serve and/or break-down coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures.
10. Set-up, tends, and break-down banquet bars, as assigned, according to standard policies and procedures.
11. Assist Captain or Maitre d' in setting up buffet and other special food services tables/stations.
12. Greet and serve guests, following guidelines for "Aggressive Hospitality" and all other details of our policies and procedures regarding the service of food and beverage.
13. Follow all guest check and money-handling procedures when serving a la carte and beverage orders.
14. Know and use "Suggestive Selling" techniques when possible, e.g. selling a la carte wine, mixed drinks, after dinner cordials, coffees, etc.
15. Complete any assigned side work, such as refilling condiments, sorting linen, hanging/storing drapes, cleaning/storing serving equipment, etc.
16. Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
Job Details
| Date Posted: | 2013-03-18 |
| Job Location: | Jordan |
| Job Role: | Art/Design/Creative |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Entry Level |
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