• Assists the Executive Chef in supervising the functioning of all cold kitchen employees, facilities and costs to ensure maximum departmental performance is achieved.
• Controlling and analyzing, on an on going basis, the following:
1. Quality levels of production and presentation including employee cafeteria
2. Guest satisfaction
3. Merchandising and marketing
4. Food costs
5. Cleanliness, sanitation and hygiene
• Assists the Executive Chef in the production, preparation and presentation of all food items to ensure highest quality at al times.
• Establishes and maintains effective employee relations.
• Conducts under the guidance of the Executive Chef such functions as hiring specific levels of employees, employee orientation, coaching and suspension if necessary to ensure appropriate staffing and productivity.
• Conducting formal and on the job training sessions for kitchen employees.
• Assists the Executive Chef in the preparation of menus
• Assists the Executive Chef in completion of market lists in accordance with company's quality and quantity standards.
• Informs on a daily basis the Executive Chef of all relevant information in operational and personal matters, including information which does not require the Executive Chef's action.
• Inspects of physical aspects of all kitchen areas, cold rooms and equipment.
• Assumes the responsibilities of the Executive Chef in his/her absence, in regards to the cold kitchen operation.
• Performs related duties and special projects as assigned.
• Endeavoring to resolve all complaints during the shift and logging all complaints in log book
for further follow up under the direct supervision of the Executive Chef.
• Ensuring that all the details on the flight catering order are being delivered.
• Supervising the maintenance of service equipment.
• Ensuring that consumers are provided with safe food, by ensuring that all team members follow the hygiene and HACCP systems.
• Ensuring that all airlines are provided with inflight catering services as per specifications by monitoring the quality of the products.
Supervising People
• Working with the Human Resources Manager under the guidance of the Executive Chef to ensure the departmental performance of staff is productive. Duties include:
1. Participating in staff recruitment
2. Conducting on the job training in accordance with the departmental standards and procedures and maintaining a record of progress for each staff member
3. Providing input for performance review discussions in line with company guidelines
4. Ensuring that new staff complete their Orientation program on a timely basis
5. Preparation of efficient departmental work schedules
6. Coaching and counseling staff in breach of the company policies and departmental procedures, providing constructive feedback to enhance performance
Financial Management
• On an ongoing basis, control and analyze departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results
• Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements
Operational Knowledge
• Full understanding of the departmental goals and financial targets
• Recycle where-ever possible and enforce cost saving measures where appropriate
Customer Service
• Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to customers
• Accurately and promptly fulfilling customers requests
• Anticipating customers needs
• Maintaining a high level of knowledge which affects the customer experience
• Demonstrating a 'service' attitude
• Taking appropriate action to resolve customers complaints
• Appreciating the dynamic nature of the Catering industry and extending these service attributes to all internal customers
Job Details
| Date Posted: | 2013-01-02 |
| Job Location: | Amman, Jordan |
| Job Role: | Support Services |
| Company Industry: | Airlines/Aviation |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree / higher diploma |
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