• Leading a team of Duty Controllers, Officers and Team Members
• Scheduling planning and allocating resources ( including monthly rostering and leaves
planning).
• Managing the catering operations to obtain maximum profit and maximum customer
Satisfaction.
• Responding strategically to daily operational matters
• Monitoring actual performance variations
• Managing and implementing operational procedures to ensure efficiency and a safe working
environment.
• Coordinate with other departments.
• Endeavoring to prevent and resolve all complaints pertinent to the Operations Department that may arise
• Supervising cash handling and banking procedures
• Dealing with Airlines Station Managers, Representatives regarding operational irrigularities.
• Managing the maintenance function of service equipment as well as ensuring the duties execution of the control i.e. vehicles cleanliness and movement log.
• Ensuring that customers are provided with safe food, by ensuring that all team members follow the hygiene and HACCP system requirements
• Ensuring that all airlines are provided with inflight catering product and services as per the agreed through all subordinates.
Supervising People
• Working with the Human Resources Manager under the guidance of the Operations Manager to ensure the departmental performance of staff is productive. Duties include:
• Participating in staff recruitment
• Conducting on the job training in accordance with the departmental standards and procedures and maintaining a record of progress for each staff member
• Providing input for performance review discussions in line with company guidelines
• Ensuring that new staff complete their Orientation program on a timely basis
• Assisting with the preparation of efficient departmental work schedules
• Coaching and counseling staff in breach of the company policies and departmental procedures, providing constructive feedback to enhance performance
Financial Responsibilities
• On an ongoing basis, control and analyze departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results, example of the above, controlling dry ice and vehicle fuel consumption.
• Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements
Communication Responsibilities
• Ensure that daily operational information is to be circulated down the line and logged
• In conjunction with the Operations Manager, all other work details must be exchanged sfficiently
Customer Service
• Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to customers to demonstrate service attitude
• Accurately and promptly fulfill customers requests
• Anticipating customers needs
• Maintaining a high level of knowledge which affects the customer experience and impression.
• Taking appropriate action to resolve customers complaints in conjunction with the Operations and Customer Service Managers
• Appreciating the dynamic nature of the Catering industry and extending these service attributes to all internal customers
Health, Safety and Security
• Demonstrating understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensuring that your direct reports do the same
• Familiarizing yourself with emergency and evacuation procedures
• Ensuring all health, safety and security incidents / accidents are proactively reported to the Operations Manager and in his absence to the General Manager/ Quality Assurance Manager, logged, investigated and rectified to prevent future catastrophes
Job Details
| Date Posted: | 2013-01-02 |
| Job Location: | Amman, Jordan |
| Job Role: | Management |
| Company Industry: | Airlines/Aviation |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree / higher diploma |
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