· Attend to each call in a courteous and efficient manner, using correct telephone etiquette.
· Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
· Maintain a daily log of all calls. Information should include:
· Guest name, room number and folio number
· Service request or issue
· Time of call
· Agent name
· Action taken/resolution
· Follow up information, including final status
· Print and distribute reports per unit requirements.
· Maintain and be familiar with a directory of information that contains, but is not limited to, the following, so guest requests and questions can be answered:
a. Local hotels, addresses, telephone and fax numbers
b. Travel agencies
c. Airlines
d. Car rentals
e. Taxi and limousine services
f. Money exchanges
g. Banks and automated teller machines (ATMs)
h. Local restaurants, hours, type of food, price
i. Local attractions, hours, prices
j. Houses of worship, hours of services
k. Shopping facilities
· Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages, etc.
Job Details
| Date Posted: | 2013-02-05 |
| Job Location: | Jordan |
| Job Role: | Support Services |
| Company Industry: | Hospitality/Tourism/Travel |
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