• Dealing directly with customers either by telephone, electronically or face to face
• Responding promptly to customer inquiries
• Handling and resolving customer complaints
• Obtaining and evaluating all relevant information to handle product and service inquiries
• Providing pricing and delivery information
• Performing customer verifications
• Setting up new customer accounts
• Processing orders, forms, applications and requests
• Organizing workflow to meet customer timeframes
• Directing requests and unresolved issues to the designated resource
• Managing customers' accounts
• Keeping records of customer interactions and transactions
• Recording details of inquiries, comments and complaints
• Recording details of actions taken
• Preparing and distributing customer activity reports
• Maintaining customer databases
• Managing administration
• Communicating and coordinating with internal departments
• Following up on customer interactions
• Providing feedback on the efficiency of the customer service process
• Performing special duties and projects as required
Management
• On an ongoing basis, and under the direct supervision of the Financial Controller, is responsible for the overall cost accounting reporting and relevant record keeping of the department
• Coordinate functions and activities with personnel in the accounting and operations department
Operational Knowledge
• Full understanding of the departmental goals and financial targets
• Recycle where-ever possible and enforce cost saving measures where appropriate
Customer Service
• Demonstrate service attributes in accordance with industry expectations and company standards
• Appreciating the dynamic nature of the Catering industry and extending these service attributes to all internal customers
Health, Safety and Security
• Demonstrating understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensuring that your direct reports do the same
• Familiarizing yourself with emergency and evacuation procedures
• Ensuring all security incidents, accidents and near misses are logged, investigated and rectified to prevent future catastrophes
General
• Complying with the Company's Corporate Code of Conduct
• Familiarizing yourself with the company values and model desired behaviors
• Performing tasks as directed by the General Manager in pursuit of the achievement of business goals
Job Details
| Date Posted: | 2013-01-02 |
| Job Location: | Amman, Jordan |
| Job Role: | Customer Service |
| Company Industry: | Airlines/Aviation |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree / higher diploma |
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